Tenants Guide

TENANT FEES SCHEDULE

Applies only to Assured Periodic Tenancies (APTs) in England from 1 May 2026 in line with Tenant Fees Act 2019 and Renters’ Rights Act 2025

Holding Deposit
The tenant will pay a holding deposit equivalent to one weeks rent to reserve a property. This will be offset against the first month’s rent or tenancy deposit, as agreed.

The holding deposit may be retained in accordance with Schedule 2 of the Tenant Fees Act 2019 if the Applicant:

  • Withdraws from the proposed tenancy;
  • Fails to take reasonable steps to enter into the tenancy agreement within 15 calendar days of payment of the holding deposit (unless otherwise agreed in writing);
  • Provides false or misleading information which materially affects their suitability to rent the property; or
  • Fails the Right to Rent check.

The holding deposit will be refunded to the Applicant if the Landlord withdraws from the proposed tenancy or where required under the Tenant Fees Act 2019.

Any refund of the holding deposit will be made within 7 days in accordance with the Tenant Fees Act 2019.

The Tenancy Deposit
This will be 5 weeks rent for a tenancy with an annual rent below £50,000 or 6 weeks rent for a tenancy with an annual rent above £50,000.

The tenancy deposit covers damages or defaults on the part of the tenant during the tenancy and will be protected in a government-authorised tenancy deposit scheme. Properties with an annual rent of more than £100,000 are not covered by the Tenant Fees Act.

Rent
The rent payable for the tenancy must not be more than the advertised amount. The rent period must either be one calendar month or a shorter period of up to 28 days. A tenant will be able to end a tenancy by giving two months’ notice in writing. The end date of the tenancy must align with the end of a rent period.

Rent in advance of move in date
Rent is payable following signing of the tenancy agreement and in accordance with the agreed tenancy terms. For tenancies entered into on or after 1 May 2026, no more than one month’s rent may be requested in advance.

Late Payment of Rent
Interest may be charged on unpaid rent if it remains outstanding for more than 14 days. Interest will be charged at a maximum of 3% above the Bank of England Base Rate from the date the rent became due until payment is made.

Lost Key(s) or other Security Device(s)
Tenants are liable for the actual cost of replacing any lost keys or security devices. If the loss results in locks needing to be changed, or replacement security devices being issued, the tenant will be charged the reasonable cost of a locksmith or security engineer, new lock and replacement keys/devices for all relevant parties.

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or reasonable costs incurred if higher. Includes referencing, Right to Rent checks, deposit registration and legal documentation.

Early Termination (Tenant’s Request)
If the tenant wishes to end the tenancy early (including where less than the required notice period is given), they will be liable for the landlord’s reasonable costs. Under an Assured Periodic Tenancy, then the landlord can charge a fee if their tenant does not give the correct amount of notice. The usual amount of notice is two months. The landlord can charge up to the amount of rent they would have received if the tenant had given the correct amount of notice.

Identification

All tenants must provide valid photographic identification and proof of current address in accordance with Right to Rent requirements.

Acceptable documents may include:

  • Current passport;
  • UK driving licence;
  • National identity card;
  • Utility bill;
  • Council tax bill; or
  • Other documentation as requested.

Tenant Responsibilities During the Tenancy

The tenant will be responsible for payment of:

  • Utilities;
  • Communication services;
  • TV licence;
  • Council tax;
  • Satellite and cable services (including installation costs where permitted).

Client Money Protection

We hold Client Money Protection through Propertymark

To view our Client Money Protection Certificate - Click Here

To view Conduct and Membership rules please click link https://www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf

We are also a member of the property ombudsman which is a redress scheme.

Emergency Contact Information

If you have an emergency outside of normal office hours please contact us on the following number: 07855 059736.