Tenants Guide

Tenant Permitted Payments & Information

Referencing Procedure & Holding Deposit

We require reference forms to be completed by all adults who will be living at the property and a holding deposit equal to 1 weeks rent to be paid to reserve the property pending successful references.

This deposit is non refundable should the tenant decide not to go ahead and sign the tenancy agreement within 15 days (unless otherwise mutually agreed) has provided false or misleading information or fails the right to rent check.

It will be returned to the tenant if the landlord is unable to proceed.

If the tenancy goes ahead this deposit will be put towards the whole deposit of 5 weeks total as detailed below in the deposit section.

Please note that payments can be made by cash, cheque or bank transfer as we don’t have card facilities.


All tenants must provide I.D. This can be a current passport, drivers licence and birth certificate or council tax bill, identity card.

Tenancy Agreement

When successful references have been received you will be required to sign a tenancy agreement and return it to us within 5 working days.


The tenant will be required to pay a deposit which is equal to 5 weeks rent (1 week of this will have already been paid as a holding deposit as detailed in the Referencing Procedure above) This will be held with the Deposit Protection scheme. This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.


This is payable monthly in advance.

During the tenancy

Utilities, communication services, TV licence & council tax, satellite & cable (including installation if permitted)

Payable to the Agent during the tenancy

Payment of interest on late payment of rent 3% above the Bank of England base rate.

Payment for the actual cost of replacing any lost keys or other security devices. If the loss means the locks have to be replaced then the actual cost of the locksmith, new lock and replacement keys.

Variation, assignment or novation to the tenancy agreement at the tenants request - £50 (including vat) to cover the costs of the work involved and the preparation of new agreements.

Early release from the tenancy – If requested by you and authorisation is given allowing you to vacate the premises before the expiration of the tenancy agreement you may be liable for:

Rent up to the date the property is re-let or the expiration of the tenancy agreement – whichever is sooner.

All utility bills and other bills which are your responsibility under the agreement up to the date the property is re-let or expiration of the tenancy agreement – whichever is sooner.

Charge if appropriate for the landlords costs of re-letting.

Client Money Protection

We hold Client Money Protection through Propertymark

To view our Client Money Protection Certificate - Click Here

To view Conduct and Membership rules please click link https://www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf

We are also a member of the property ombudsman which is a redress scheme.

Emergency Contact Information

If you have an emergency outside of normal office hours please contact us on the following number: 07855 059736.